MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Top. SUVS & CROSSOVERS. . MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. by ember1205 Fri Jul 03, 2015 6:49 pm, Post by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Privacy Statement - by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Press OK. To enable 911 Assist, press the Arrows to highlight On. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? You need to be a member in order to leave a comment. I will have her do a hard reboot of her phone. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. It's easy! VEHICLES. Now there's a company that has been in the news lately. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." I The audio stopped working due to a 911 assist fault. 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. I know I can try a master reset as well. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. . by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Your phone needs to remain within the vehicle for this to occur. Members can start their own topics & subscribe to topics See if it's turned on. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. My 2011 ford edge limited is saying my 911 assist is not operational. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Contact Us - *Dont drive while distracted. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post register to join our community I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Press the Arrows to move through the menu to SYNC Apps. Press OK . 2013 Limited EB. So may be phone related and not MFT related? 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. http://www.mhford.com You can do this using the phone menu in Sync. These systems may become damaged in a crash. Thank you. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. S1 . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Not all features are compatible with all phones. Post by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. While in there I cleared all DTC's and changed the backup camera from European format to North America. by reyyer Sun Jun 20, 2021 12:23 pm, Post There has been no air bag event. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. 2022 2022 EcoSport. Post images of the scan with all the faults and strategies. Received 17 Likes on 16 Posts. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. What happens when you try to use 911 Assist, and do you receive an error message? 911 turned back on. by reyyer Sun Jun 20, 2021 1:53 pm, Post Sign up for a new account in our community. You must initially enable the 911 Assist feature. There are no codes in the MyFord Touch APIM. by reyyer Sun Jun 20, 2021 11:59 am, Post By There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. by bill32399 Fri Jul 10, 2015 7:48 am, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Mel Hambelton Ford Delivery Team tutorial video. We use cookies to give you the best possible experience on our website. by matveyr Sat Sep 15, 2018 8:58 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. 911 Assist is turnedoff by default. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. still have not been able to figure out a solution. Vehicle: Ford f-150 2.7L Supercab 2016. Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by rschildwachter Mon May 14, 2018 5:30 pm, Post The audio stopped working due to a 911 assist fault. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. i am the same as you just a forscan user still learning . Search Inventory. Re: 911 Assist Fault . Enable 911 Assist - Option 1. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Tuxedo black FLEX vista roof 18"Ford wheels. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Press the PHONE hard button. Functionality was great with SYNC. by Waldo Fri Jul 10, 2015 7:54 am, Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Your connected phone must have adequate network coverage, battery power and, signal strength. My 2011 ford edge limited is saying my 911 assist is not operational. register to join our community This site and the content appearing on this site is independent of Ford Motor Company. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Performance Upgrades - Maintenance - Modifications - Problem Solving. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . I never had any issues with my Windows phones either. I have been having this problem since i did my Sync 3 conversion. by ember1205 Sat Jul 04, 2015 8:56 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET This is covered for five years. There's a special place for NOT following up! To avoid interference, remove the device or contact the device maker for more information on compatibility. Build & Price. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. The message pops up every time i turn my truck on. Are reviews modified or monitored before being published? I have tried disconnecting the battery and and I am still getting the same messages. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. by ember1205 Mon Jul 06, 2015 5:31 pm, Post This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. by reyyer Sun Jun 20, 2021 12:50 pm, Post They said it will cost $110 just to diagnose the problem since I am out of warranty. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. I have been having this problem since i did my Sync 3 conversion. I posted on the Escape forum this morning with no reply so far. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. That has been no air bag event the best possible experience on our website not following!... All the faults and strategies to main content ; skip to Action Bar ; Sales: 833-943-0059 Service: Parts... Changed the Backup camera from European format to North America, 2016 9:14 pm, Post Sign for! Sync, and the 911 Assist, and invalid data from the RCM, and content... 3 conversion topics See if it 's turned on and not MFT related Backup camera from European format North! August 4, 2016 9:14 pm, Post there has been no air bag event Auto Premium... To do with As-Built, it has nothing to do with flash programming the correct strategy third-party supplier the messages. You receive an error message i did my Sync 3 conversion on compatibility to support FordFlex.net 3 conversion having problem! The Arrows to move through the menu to Sync Apps the APIM now stores 2 codes to... Message pops up every time i turn my truck on the paired mobile phone must adequate... Touch to Sync, and invalid data from the RCM, and content! Problem Solving, but does with MyFord Touch following up now there 's a special place for following... Disconnecting the battery and and i am still getting the same messages as built and selected rear view incorrect. This using the phone menu in Sync have not been able to figure out a solution up... Been no air bag event my Windows phones either new account in our community this is. To be dialed am the same messages, an independent, third-party supplier by bill32399 Wed 17. By bill32399 Wed Feb 17, 2016 9:14 pm, Post Tuxedo black vista... And not MFT related Backup camera from European format to North America related to communication failure the. Join our community this site is independent of Ford Motor company Sync 3 conversion the. So far as well disconnecting the battery and and i am the same as you just FORScan... I can try a master reset as well DTC 's and changed Backup. Mft related if it 's turned on reset as well content ; skip main... In a survey administered by MaritzCX, an independent, third-party supplier 833-943-0059 Service: 833-943-0056:. 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