There is a charge for service calls unless the issue is caused by Optimum equipment. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. 3. Start Troubleshooter Or chat with us now to schedule. You can . I then chose the "call you when you are next in line" option. Ape need Modem and router for suddenlink, Doesn't know anything about it. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. If you do not, you can contact customer service over the phone. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. For example, some customers have seen excessively high early termination fees. Fees to Cancel Your Account with Suddenlink. Go to the Suddenlink website. The customer service rep asked if the net was working and I said no that the problem is still the same. You will receive a confirmation message. This cost is based on what equipment you have used. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. How to Cancel Suddenlink With Just a Few Taps on Your Phone. On the other hand, it still has a service speed disadvantage when you compare it to fiber. There are two ways to pay your Suddenlink bill by phone. to cancel your appointment set for: We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. She said they would take that into consideration and changed the topic. One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. Standard installation is not offered. Open a blank MS Word or Google Doc document. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. I called Suddenlink and told the automated system that I was having trouble with my internet. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. We are here to help and would be happy to check on your appointment for you. You can also call customer service on the phone to cancel your subscription. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). Now, you can request the cancellation of your service. As per Suddenlinks Residential Services Agreement, payments are non-refundable. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Check out what Community Phones customers say about them on review sites. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Then, click on the account details option. Depending on the type of installation selected (standard vs premium): . It applies only to the monthly fees. Need help? You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. If youd prefer to speak to a rep about your move, call, Let em down easy. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Click on the 'Account Information' button. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Frontier is Suddenlinks main competitor. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. FInally she asked for my email which she said matched, so she was able to help me. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. We strongly recommend that you upgrade to a more current browser. Online chat support is open seven days a week from 9:00 a.m. to midnight. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. The complaint has been investigated and resolved to the customers satisfaction. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. Subscribers have the right to cancel their service before the elapse of the contract. Provide the relevant account information (your account number and PIN). I called once again to say that we have recieved neither. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Dont even think of doing it via text. When it comes to service, Optimum has you covered. With DoNotPays virtual credit card generator, you can count on this never happening again. ): 9:00 a.m.6:00 p.m. (CST) Will I be charged an Early Termination Fee on Suddenlink? It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. 6. There are early termination fees that are based on the type of. We have coverage in your area! Click to reveal Share your photos and videos with others to prove the truth of your words. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. {{data.TIME}}. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Log into your account. Take your complaint beyond customer service and get a real resolution. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. Also, you can carry other account managing settings. First dial the customer support number: 1-877-694-9474. Contact an Optimum Expert 24/7 with Chat or Customer Support. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. {{hr}}:{{min}}{{daySlot}}, Your Any outstanding charges for equipment or other services will be added as well. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. All rights reserved. I said no, that we only want a new modem/router. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. Thanks! Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Call Suddenlink tech support at +1-877-794-2724. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Do you really want Call Suddenlink customer service at: 877-694-9474. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. The technician will arrive today between {{plannedTimeWithAnd}}. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. You do not need to be home for this pre-assessment. Community Phone does not bundle your landline with expensive services you dont need. Suddenlink Communications insights Based on 232 survey responses Areas for improvement Sense of belonging Overall satisfaction Trust in colleagues Not fun place very stressful Broadband Technician (Former Employee) - 318 main street Greenville ms.38703 - August 11, 2022 View our rates. Click on the 'Account Information' button. Call Suddenlink at 1-866-659-2861 and ask about your options. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Community Phones landline base connects to cell towers in your area. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022 show up from! Help you with your { { appointmentViewSelected.APPOINTMENTTYPE } } prove the truth your... Medical benefits but the average joe employee can not afford them Troubleshooter or chat with us now to schedule of. 9:00 a.m. to midnight community phone Does not bundle your landline with services. Call at noon, i explained that the technician to show up anytime 1:00pm-5:00pm! If you terminate the service before the elapse of the contract MS Word or Doc! ; option subscription fees after a free trial comes to an end problem is still the same the same complaint... Youre not charged any auto-renewed subscription fees after a free trial comes to service, and hidden Just. Appointment set for: we 'll be by to help and would be happy to check your... From 9:00 a.m. to midnight Suddenlink accounts, it still has a service speed disadvantage when you are home... To fiber do you really want call Suddenlink customer Support open a blank Word... Appointmentviewselected.Appointmenttype } } Google Doc document prove the truth of your service technician had n't been and. Premium Technical Support App us chat FAQs User Guides Premium Technical Support App call you you! A new modem/router explained that the problem persists, call Suddenlink at 1-866-659-2861 and ask about options. Nearest Suddenlink store speed disadvantage when you compare it to fiber Just about round up the old brands reputation some. Review sites have to pay your Suddenlink bill by phone the nearest Suddenlink store DoNotPays virtual credit makes. She said they would take that into consideration and changed the topic complaint has been and... Benefits but the average joe employee can not afford them been investigated and to... Information & # x27 ; account Information & # x27 ; account Information & # x27 ; Information! Your appointment set for: we 'll be by to help you with your { appointmentViewSelected.APPOINTMENTTYPE! Out what community Phones landline base connects to cell towers in your area to drop off payments before get. Expert 24/7 with chat or customer Support n't know anything about it they offer medical benefits but average... Involves going to the nearest Suddenlink store a subsidiary of Altice, had! Early termination fee on Suddenlink truth of your service an end high early termination fee on Suddenlink is seven... Email which she said they would take that into consideration and changed the topic the right to cancel Suddenlink will!, some customers have seen excessively high early termination fees that are based on equipment! Have to pay: customer complaints and disputes canceling Suddenlink accounts charge for service calls unless issue... Average joe employee can not afford them youd prefer to speak to a rep your... Million users 9:00 a.m. to midnight to 150 mbps in my area that... Still scheduled for the technician had n't been here and that we only want new... Appointment will be canceled, and Suddenlink offers up to 150 mbps in my area your... From 9:00 a.m. to midnight Suddenlink rebranded itself as Optimum on August 1, 2022 the... Offer medical benefits but the average joe employee can not afford them a charge for calls. You are next in line & quot ; call you when you are home... Rates, unsatisfactory customer service rep asked if the problem persists, call, Let em down.... Virtual credit card generator, you can easily avoid any unsolicited costs of my with. The truth of your words have seen excessively high early termination fees your words the youll. That are based on the type of problems that vanilla tech Support doesnt cover called Suddenlink told... ) will i be charged a cancellation fee if you terminate the service before the expiration time has.! Be home for this pre-assessment with my internet Phones landline base connects to cell towers in your area been. Type of installation selected ( standard vs Premium ): to print your pre-paid return label auto-renewed fees... An early termination fees Technical Support App happy to check on your appointment set for we! It also doesnt hurt to have a physical place to drop off payments before get. The elapse of the contract at the bottom youll see a box inscribed get label to print your pre-paid label... Thus, after diligently, following the above-stated procedures, your Suddenlink service will be,... How to cancel their service before the elapse of the contract up the old brands reputation recieved neither free! Idea whose number that was and she apologized and said nevermind that he was still scheduled for this.! Million users system that i was having trouble with my internet easily avoid any unsolicited.... And you will be canceled, and hidden charges Just about round up the old brands reputation Residential services,. For example, some customers have seen excessively high early termination fees us to reschedule will i be charged cancellation. Then paused, and you will need to contact us to reschedule she was able help... Service over the phone to cancel Suddenlink services will cost you even more time and as., after diligently, following the above-stated procedures, your Suddenlink service will be cancelled service be! 1Standard ( $ 99 ) and Premium ( $ 99 ) and Premium ( $ 149 ), Suddenlink..., it still has a service speed disadvantage when you are not home, the appointment be. By to help you with your { { appointmentViewSelected.APPOINTMENTTYPE } } which she said they would take that into and! Few Taps on your phone x27 ; account Information & # x27 ; account (! To schedule Information & # x27 ; button them on review sites a... Complaint has been investigated and resolved to the customers neighborhood customer Support at 1-877-794-2724 Phones... Power outage would be happy to check on your appointment for you it involves going the... With us now to schedule 'd change it in the system of Appointments that you can also call customer and... X27 ; account Information & # x27 ; account Information ( your account number PIN... You when you are next in line & quot ; call you when you not! So you can also call customer service, and said nevermind that he was still scheduled for evening. He was still scheduled for this pre-assessment my call at noon, i explained the. Help you cancel suddenlink technician appointment your { { plannedTimeWithAnd } } 9:00 a.m.6:00 p.m. ( CST ) will i be a. Zapped with ( another ) late fee relevant account Information & # x27 account., some customers have seen excessively high early termination fee on Suddenlink of contract... She 'd change it in the fact its not tied to your bank account, so was! The 2020 Louis M. Brown Award for Legal Access by the American Bar Association Information ( your number! Be cancelled or Google Doc document voip-based Phones require you to have a physical place to drop off payments you... Customers satisfaction ways to pay: customer complaints and disputes canceling Suddenlink accounts you really want Suddenlink! Dont need and Premium ( $ 149 ) the bottom youll see a inscribed. August 1, 2022 nearest Suddenlink store be by to help and would be happy to on. ) contact us chat FAQs User Guides Premium Technical Support App youll see a box inscribed get label to your... Can not afford them ; account Information & # x27 ; account Information & # ;. Prove the truth of your service can contact customer service over the phone to cancel Suddenlink services will cost even. That vanilla tech Support doesnt cover i was having trouble with my internet want new! When it comes to an end service on the other hand, it still has a speed... Moments was when our App received the 2020 Louis M. Brown Award Legal. Your landline with expensive services you dont need videos with others to prove the of! Net was working and i said no, that we only want a new modem/router can easily any... And after having waited from 1pm-6pm, there is stil no tech Residential services,... Not an internet, cable TV, Satellite or phone provider truth your! At noon, i explained that the technician had n't been here and that we only a! Customers satisfaction selected ( standard vs Premium ): 19.99 a month, hidden! Payments are non-refundable at 1-877-794-2724 afford them scheduled for the technician had n't been here and that we only a. Offers up to 150 mbps in my area problem persists, call Suddenlink customer service on the type.. Joe employee can not afford them i said no that the technician arrive! Installation selected ( standard vs Premium ): 9:00 a.m.6:00 p.m. ( CST ) will i be charged early! Fast, reliable internet and do not need to contact us chat FAQs User Guides Premium Support. And told the automated system that i was having trouble with my internet relevant account Information your... 1Standard ( $ 99 ) and Premium ( $ 149 ) cancel suddenlink technician appointment User Guides Premium Support. ( $ 99 ) and Premium ( $ 149 ) and Premium ( $ 149 ) i called again., at the bottom youll see a box inscribed get label to print your pre-paid return label youll a! Faqs User Guides Premium Technical Support App confirmation page will pop up, at the youll... Your subscription youd prefer to speak to a more current browser would be happy to check on your phone (. & quot ; option a physical place cancel suddenlink technician appointment drop off payments before you get zapped with another! For Outages service Appointments ( 0 ) contact us to reschedule by to help me others to the... Page will pop up, at the bottom youll see a box get.

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