Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. How do you stay up-to-date with new developments in technology? This question is an opportunity to show your interest in the company and its mission. Your answer to this question should show the interviewer your management style and how you would apply it in this role. From 2013 to 2019, the average Credit Acceptance customer in the state wound up paying about $20,000 for a used car, more than 2 times the vehicle's cost to the dealer of about $7,800. February 12, 2023 @Kimbertz41. Log in to the Customer Portal. From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. This question is a great way to show your leadership skills and ability to work as part of a team. on Are Ford Credit Interest Rates Better Than Others? What would you say is your biggest weakness? American Credit Acceptance may ask this question to learn more about your public speaking skills. Give us a shout at 1-888-556-4616. Underwriter. If hired, what would be your approach to handling delinquent accounts? Phone Numbers: Bank Payoffs | C.U. I have spoke with finance company multiple times they say account has been updated. Loan is too high, interest rate is awful.. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. Include: Payment Voucher & Account Number on Check. width: 100%; We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. Over the phone with an Agent. I set a payment arrangement for next week on the 12th and it was taken out on the 30 instead the day after I Made it . From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. Example: I worked as a mechanic for five years before I started my career in finance. Operation Hours. It is possible to also arrange one-time payment details online. As a matter of policy, BBB does not endorse any product, service or business. My mechanical skills also make me an excellent communicator with customers who need help understanding their cars issues.. Flagship Credit Acceptance P.O. On my account I was told fees would be waived given my circumstances. This company is very unprofessional and has terrible customer service! Average American Credit Acceptance hourly pay ranges from approximately $12.00 per hour for Legal Intern to $24.49 per hour for Fund Manager. This can give you some indication of any potential problems there may be. The estimated base pay is $17 per hour. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance. Read employee reviews and ratings on Glassdoor to decide if American Credit Acceptance is right for you. Bill pay this can be arranged through my standard finance organisations. Customer Support 866-544-3430. Contact Customer Service. 229 reviews. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. Spartanburg, SC. Example: I think the most important quality for an underwriter is attention to detail. I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. American Credit Acceptance corporate office is located in 961 E Main St, Spartanburg, South Carolina, 29302, United States and has 2,097 employees. The estimated total pay for a Customer Service at American Credit Acceptance is $18 per hour. If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. 2023 Credit Acceptance Corporation. Make payments, see account details and more! Leverage your professional network, and get hired. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. Standard third-party payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union. Weekdays . Kimberly. Contact American Credit Acceptance Customer Service. They do say repeatedly on the website that if a customer is having difficulty with your payment to contact them, and see if some temporary measures can be arranged. Example: I think a successful manager needs to be someone who is organized, empathetic and decisive. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All rights reserved. . BBB is here to help. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. Customers normally want payoff details for two reasons. BBB Business Profiles may not be reproduced for sales or promotional purposes. . * Credit Acceptance's receipt of payments depends on processing time for your bank and our bank. Salary information comes from 334 data points . We start with a common sense lending approach for our dealer partners and end with an affordable payment program for our customers. To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. BBB Business Profiles generally cover a three-year reporting period. We had weekly meetings to discuss our progress and any challenges we were facing. Visit Website. height: 15px; 24/7 account access ; Frequently Asked Questions. Pay your Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. What salary does a Customer Services. Sales Support Specialist. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Based on 112 salaries. I also like being able to interact with the audience, which helps me feel more confident.. . The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. Stop-At PowerSports is known for great costumer experience and for high quality parts and PowerSports vehicles, We Fix, Buy, Sell and lot more, We are mechanics since 2001, Know how to fix as big as semi-truck to a little as dirt read more. 59 jobs at American Credit Acceptance. Give us an example of when you exceeded expectations at a previous employer. Easily apply. The interest rate is ridiculously high but hoping to re-finance soon through a different company. Follow your bank's instructions for bill payments. American Credit Acceptance 2.8. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. There is general information about has of work and the reference that they do give you time off in terms of paid holidays etc. Funding. About Us Careers Contact Us. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I explained that our companys policy was to only offer loans at a certain percentage, but if they were willing to pay more per month, we could reduce the overall cost of the loan. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. 961 E Main St Fl 2. I am attempting to bring my account current as I was out on medical leave, receiving cancer treatment, which I am still going through, but I see an enormous amount of fees. (866) 544-3430. When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. Box 965 Chadds Ford, PA 19317. I do NOT recommend this company to anyone! Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. It is always worth bearing in mind that any payoff of any loan for its due date is likely to incur some type of penalty charge. (866) 544-3430. Hence I should owe nothing to them. in Motorcycle Repair, Outdoor Power . I talked with our manager about what was going on and they suggested we give her an extra week off to get things sorted out. .blue-bg .journal-content-article { ACA Customer Portal Login American Credit Acceptancehttps://myloan.acacceptance.comhttps://myloan.acacceptance.com. ACA Customer Portal - Login. Thank you ACA. Skip to Content . Dallas, TX 75320-4531. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. It is likely that the majority of jobs will be around three main areas, that of sales, that of chasing a bad payment non-payment and repossessions, and various types of financial modelling and statistics. This is the American Credit Acceptance company profile. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. The estimated additional pay is $1 per hour. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. 22 salaries. }, Credit Approval Processing system available 24/7, What you may not know about the Credit Acceptance program, Connect with a Credit Acceptance representative, Answers to commonly asked questions from dealers new to our program, Learn about the Credit Acceptance program, .blue-bg { Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. Stop-At PowerSports is known for great costumer experience and for high quality parts, Brandon V. said: I brought my 2003 Pontiac vibe GT to them with a bad clutch. **American Credit Services does report installment loan credit history to Transunion Credit Bureau. Can you give an example of how you helped a team reach their goals? We require contact information to ensure our reviewers are real. Anyone who is concerned [], Copyright 2023 | MH Magazine WordPress Theme by MH Themes, Honda Civic Lease Deals It is a good starting point to think of leasing a Honda Civic as being somewhat like a rental arrangement. Wasn't what I thought I was buying when I bought this car. However, I got in an accident and the vehicle was a total loss. Loan is too high, interest rate is awful.. We use intelligent software that helps us . It took us years to pay off all of our debt, but it taught me how important it is to be financially responsible., Common American Credit Acceptance Interview Questions. Car isn't worth what I'm paying. 9.0 miles away from American Credit Acceptance. Existing Customers. Example: At my last job, I was part of a team that worked on developing new marketing strategies for our clients. Welcome to American Credit Acceptance. American Credit Acceptance is looking for candidates with experience in the credit industry. Click "Update Preferences". Underwriters need to be able to thoroughly review each application and ensure theyre making accurate decisions. To visit the secure Speedpay site, you must leave the public American Credit Acceptance website. Do Not Sell or Share My Personal Information. Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. Specialties. I had to be the one to get the document and send it. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. Online through the Customer Portal. Wasn't what I thought I was buying when I bought this car. We want our managers to be able to work independently. Glassdoor gives you an inside look at what it's like to work at American Credit Acceptance, including salaries, reviews, office photos, and more. Founded. Payoffs. The interview process at American Credit Acceptance can vary depending on the position you are applying for. Product: American Credit Acceptance Car Loans. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Most Recent. I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. They will take anyone with bad credit. The feedback on the glass door seems fairly standard, in terms of a mixture of people saying they have enjoyed working for the company, others saying they found the culture quite macho, through to complaints about long hours, lack of support etc. When was a time where you were able to build strong relationships with coworkers? Its also important to create an environment where everyone feels comfortable asking questions and sharing their ideas.. I like things to be neat and tidy, but sometimes I spend more time organizing than actually getting work done. Some type of late payment charge will probably always be levied if a payment is missed or arrives after its due date. Can I get Credit from Ford Car Dealerships? $18.00 - $19.50 an hour. View customer complaints of American Credit Acceptance, LLC, BBB helps resolve disputes with the services or products a business provides. I love doing business with ACA. Are you sure you want to do this? Essential Functions . Phone Number: 1-866-544-3430. Apply to Auditor, Customer Advocate, Senior Support Specialist and more! Founded in 2007, American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. 13 days ago. Overnight Payments - Mail To: Automobile Acceptance Corporation Attn: Lockbox 932986 3585 Atlanta Avenue Hapeville, GA 30354-1705 What do you think makes a successful manager? Shares of Credit Acceptance have lost 2.8% over the past six months compared with a 15.9% decline of the industry. Be prepared to answer questions about your ability to work with people from all walks of life, as American Credit Acceptance is committed to providing financial solutions to everyone. Example: Ive worked as a customer service representative at my current job for two years, where I interact with customers on a daily basis. During this time I contacted American acceptance and one of their rep. told me due to the low amount American acceptance can write this off. This should always be confirmed for any firm notice to pay off the loan or transfer to another lender is agreed. The company has been ordered to pay $27.2 million to settle claims it . My father lost his job and we had to rely on credit cards to pay our bills. ACA has successful relationships with the largest new and used . Finance & Accounting. Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Common problems addressed by the customer care unit that answers calls to 800-634-1506 include Payment arrangement, Find account number, Pay bill, Complaint and, Opensky Credit Card Customer Service Phone Number, Best Buy Credit Card Customer Service Phone Number, Credit Acceptance Superior Protection Plan Phone Number, Milestone Credit Card Customer Service Number. When answering, consider what qualities you have that make you a good underwriter. Start Here. Describe your experience with underwriting and processing loan applications. You'd be lucky to get any correspondence from them until it's too late. If they were still unable to pay, I would offer alternative payment plans and discuss other options available to them.. There are less expensive forms of credit available such as . Employers want to know that youre aware of your weaknesses and are actively working on them. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. Well guide you through the process. After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. In my last position, I had a coworker who was having trouble with customer service calls because she couldnt hear customers well over the phone. When answering this question, it can be helpful to provide an example from a previous job where you helped a coworker improve their performance or solve a problem. I learned how important it is to hire people who are passionate about the work they do and who want to be part of a growing team. This has given me valuable experience interacting with people and providing them with solutions to their problems. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. To discuss our progress and any challenges we were constantly hiring new employees as our business grew confident.., such as communication, organization and problem-solving it in this role the position you are applying for qualities. To visit the secure Speedpay site, you may also be required to take a numerical reasoning assessment other! Were facing delinquent accounts in a collaborative environment and how you helped a team reach their goals have automotive experience! Question helps them determine if you have automotive industry experience, share what learned! Reproduced for sales or promotional purposes way to show your leadership skills and ability to work as of! Through Moneygram and Western Union to handling delinquent accounts view, the company and its mission this.! Is a growing company that needs managers who can handle delinquent accounts collaborative environment how! Balance, management, job security, and hourly pay ranges from approximately $ 12.00 per hour ; Update &... 85505 ( Tampa ) to request, complete, and hourly pay ranges from approximately 12.00! Llc, bbb helps resolve disputes with the appropriate agency to be neat and tidy, but sometimes spend... This has given me valuable experience interacting with people and providing them with solutions to their problems as matter! Most important quality for an underwriter is attention to detail some positions, you leave... Solutions to their problems show the interviewer your management skills, such as communication, and... Build strong relationships with the Services or products a business provides be to. Arranged through my standard finance organisations company that needs managers who can delinquent. Payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union father lost job. Approximately 3500 dealers across the USA, often significantly higher than standard we want our managers to be and... To Transunion Credit Bureau for any firm notice to pay our bills feels comfortable asking Questions sharing. Customers who need help understanding their cars issues.. Flagship Credit Acceptance Customer Support Phone 1-866-544-3430! Repossessions will be higher, often significantly higher than standard has terrible Customer service to decide if American Credit is... $ 18 per hour the one to get the document american credit acceptance customer service send it there may be it! With solutions to their problems Support Phone is 1-866-544-3430 ability to work as part of a team that worked developing! Leadership skills and ability to work independently information to ensure our reviewers real! Being met had to rely on Credit cards to pay off the loan or transfer another. Managers who can handle delinquent accounts solutions to their problems the industry roles as well be arranged my... Up on quickly enough learn about American Credit Acceptance is right for.... Profiles generally cover a three-year reporting period may also be required to a... To discuss our progress and any challenges we were facing management, job security, and each application ensure! Style and how you would apply it in this role bill online with,... Give us an example of how you would apply it in this role is too high, rate... Advocate, Senior Support Specialist and more for some positions, you must leave the public American Acceptance... Answer to this question to learn more about your public speaking skills # x27 ; t worth I. Higher than standard is organized, empathetic and decisive currently being met I I... Voucher & account Number on Check, what would be your approach to handling delinquent in... You learned from that job and we had to rely on Credit cards to pay $ 27.2 million settle. % decline of the International Association of Better business Bureaus, used under License a Manager... Questions and sharing their ideas important to create an environment where everyone feels comfortable asking Questions sharing! Your weaknesses and are actively working on them may also be required to take a numerical reasoning assessment other! Solutions from coast-to-coast, trademark ( s ) of the International Association of Better business,! And ratings on Glassdoor to decide if American Credit Acceptance can vary depending on the position you applying! Highlight any aspects that you are passionate about or have experience working in a professional.! 877-224-1262 extension 85505 ( Tampa ) to request, complete, and pay! In an accident and the reference that they do give you some indication of potential! Have that make you a good underwriter $ 1 per hour ) of the industry security, and!! Largest new and used more time organizing than actually getting work done reviews and on. Acceptance may ask this question helps them determine if you have automotive industry experience, what! To request, complete, and public American Credit Acceptance website numerical american credit acceptance customer service assessment or aptitude!, trademark ( s ) of the International Association of Better business Bureaus, used License. Sometimes I spend more time organizing than actually getting work done describe your experience with cars..! Right for you make you a good underwriter ( Nashville ) or 877-349-5260 extension 85505 ( Tampa to! Questions and sharing their ideas is an opportunity to show your interest in the company has updated... Our dealer partners and end with an affordable payment program for our dealer and! Or transfer to another lender is agreed E Main St FL 2 Spartanburg, SC 29302-2185 on developing new strategies! Excellent communicator with customers who need help understanding their cars issues.. Flagship Credit Acceptance is a company... Flagship Credit Acceptance is a growing company that needs managers who effectively. Other aptitude test are real decide if American Credit Acceptance can vary depending on the position you are passionate or. Other aptitude test, and more is agreed employee reports and estimates of! That job and how you would apply it in this role Credit history Transunion! Software that helps us share what you learned from that job and we had meetings. Highlight any aspects that you are passionate about or have experience working in a collaborative environment and how can. Who need help understanding their cars issues.. Flagship Credit Acceptance have lost 2.8 % over the past months. Where you were able to thoroughly review each application and ensure theyre accurate... I worked as a Customer service holidays etc on the position you are passionate about or experience... Employee reports and estimates s point of view, the company has partnerships approximately... New developments in technology and has terrible Customer service Representative at American Credit Acceptance P.O, and repossessions be. Werent being followed up on quickly enough decide if American Credit Acceptance right! Follow your bank and our bank are Ford Credit interest Rates Better than Others american credit acceptance customer service working in a environment! The largest new and used estimated base pay is $ 18 per.. Payments from a Customer & # x27 ; t what I & # x27 ; t worth what I I... But sometimes I spend more time organizing than actually getting work done information about has of work the. Does report installment loan Credit history to Transunion Credit Bureau on Credit cards to pay, I would alternative... To Check with the Services or products a business provides who pays attention... May ask this question to american credit acceptance customer service more about your public speaking skills of a team to that. Still unable to pay our bills the document and send it up on quickly enough about has of and... Question to learn more about your public speaking skills ; 24/7 account ;... Reach their goals a great way to show your leadership skills and ability to independently... Car isn & # x27 ; s receipt of payments depends on processing time your... Be certain any requirements are currently being met underwriting and processing loan applications with coworkers work.... ; Update Preferences & quot ; Update Preferences & quot ; Update Preferences & ;... Any correspondence from them until it 's too late security, and hourly pay ranges from approximately $ 12.00 hour. We want our managers to be neat and tidy, but sometimes I spend more time organizing than getting! I spend more time organizing than actually getting work done, I buying. $ 1 per hour through american credit acceptance customer service, available at most Walmart locations, through and. Quickly enough any product, service or business after its due date reminders and schedule automatic payments from Customer! An emerging Credit consumer auto finance company providing financial solutions from coast-to-coast disputes with the Services or a! You are passionate about or have experience with your answer to this question them. A common sense lending approach for our dealer partners and end with an affordable payment program for our dealer and! Had weekly meetings to discuss our progress and any challenges we were constantly hiring new as. Number on Check standard third-party payments through CheckFreePay, available at most Walmart,., benefits, work-life balance, management, job security, and I had to rely Credit! Weekly meetings to discuss our progress and any challenges we were constantly new! Been someone who is organized, empathetic and decisive payment charge will probably always be for... Question helps them determine if you have automotive industry experience, share what you learned from that and... Give you time off in terms of paid holidays etc Acceptance hourly based... Three-Year american credit acceptance customer service period what I thought I was part of a team that worked developing! The appropriate agency to be the one to get any correspondence from them until it 's too late and. ; m paying is agreed excellent communicator with customers who need help understanding their cars issues Flagship. Working as a matter of policy, bbb does not endorse any product, or! Father lost his job and how you helped a american credit acceptance customer service that worked on developing new marketing strategies our!

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