For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. Required fields are marked *. I texted You need to take care of a few account.It sends the same text. I don't always call to speak with someone but when I do..it's annoying. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. I just heard they've got 10 G now but they can't even get 5 G right. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They did and within 72 hours, it drops again. We have our rights to pick other internet companies to have internet services with them. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. On-Demand depends on your equipment and Comcasts system working together. If theres no outage in your area, check all your cables. Subsequent calls has led to no resolution the problem. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My internet connection is stable, I am hardwired and 5 feet from my gateway. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. I am able to install the Xfinity Stream app onto my Roku stick. Do not recommend at all. Ensure you have your Activation information before proceeding. "We are so sorry.." Sure you are.. Rated 1 out of 5 stars. All versions worked/work fine on all our other devices (and the website on computers). 5) They came out again to say the amplifier needs to be adjusted. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Dont commit to that until theyve sent someone out to check your lines and equipment. I have had that same problem occur about once or twice a month for the last 6 months or so. Live tv is fine, as is anything streamed from On Demand. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 The priceof Xfinity varies depending on the streaming speed you need. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Mobile Was my issues solved? I hope this helps. Maybe your kids are streaming something . Have you authenticated the channel with your Xfinity credentials? Here is how: Your device will reboot and fix the error. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. If I could give them 0 stars I would. The two Wireless LAN lights on the front of the router glow if it is. Comcast Internet Service has Flex 4K streaming and hotspot services. DishAnywhere Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . You can start troubleshooting any issue you encounter by rebooting your device. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. someone would call me when it came back on. For most individuals and small families, 100 to 200 Mbps is sufficient. I have had that same problem occur about once or twice a month for the last 6 months or so. iPad mini Archived post. Troubleshoot your Xfinity On Demand issue from a list of common error codes. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Instructed to post here by Comcast response on Play Store review. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. This happens regularly now, started about 2 weeks ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Address your Comcast Xfinity problems with these 6 fixes. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. It occurrs when i try to playback a show recorded the night before. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. I know what I'm talking about.. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Do you have a physical box you can try those recordings on? In some instances, services may be available in part of the state but not the entire state. Please contact the moderators of this subreddit if you have any questions or concerns. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. #1. Slideshows We have made changes to keep employees safe so response and call times may be longer than usual. There worst are 1207 & 1215. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. RDK-03036 is an error that occurs because of a connection issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Stick a safety-pin in the Reset button on the back of the device. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Unplug your cable box. I had constant problems with my service. The same issue is present on all 3 receivers. Privacy Policy. Unsubscribe at any time. The error title is dvr. These cameras capture and record live HD video. It seems like something has changed with the way streaming works, as seen from the other posts here. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Next, put fresh batteries in your cable remote, and try changing the channel. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. I'm totally angry. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. ConsumerAffairs is not a government agency. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our Xinifty is a joke for customer service, they can see I have called before.. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. It drops my service every 24 hours. Please call 866-512-2218, and well get this taken care of for you.. X1 dvr playback choppy and pixelated. How to troubleshoot, Xfinity Flex is not working? There worst are 1207 & 1215. Our content is intended to be used for general information purposes only. Xfinity offers the xFi Gateway, which is a router and modem in one. With slow internet, youre able to start videos, but count on them buffering every few minutes. Text chats are easy. Indoor/outdoor usage. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Objects can block the signal your remote sends. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. . Actually, use a wired connection, if available. Get buying tips about Internet Service Providers delivered to your inbox. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. We have no idea what has been going on here. Privacy Policy. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Move closer to the wireless router. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. I have HDMI and IR extenders going to each of the TV's. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Verify that all the cables connecting to devices are tight and in excellent repair. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. I have never had such terrible internet. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. The message tells you what has gone wrong or how to fix it. I've also worked with Xfinity support to try to connect but they couldn't help. Can't wait to switch my service from Xfinity and Comcast. Technology, Apple Streaming Media expert and technology writer. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Software Cookie Notice Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. iMac This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. Install the app and run it on your device. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. I mean it's so bad it's actually pissing me off. Wait for at least ten seconds before plugging it back. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . They raise prices arbitrarily and do not let you know. Could you tell us more about your concern? I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. When you get error XRE-10000, it means your account is missing the correct rate codes. I have had that same problem occur about once or twice a month for the last 6 months or so. Check that you have connected and plugged the power cords into a working power strip or outlet. Seems to affect some but not all recordings. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Roku doesn't have anything to do with it and can't help you. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Can you verify that this is truly the reason? Your email address will not be published. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. I have had that same problem occur about once or twice a month for the last 6 months or so. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Create an account to follow your favorite communities and start taking part in conversations. In California, we had an outage or two a YEAR. Press and hold the Power button for two seconds. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Bravo TV You have definitely come to the right place for assistance. Also, check that you have connected all the cables and that they are finger-tight. You can rent the xFi Gateway for $14 a month. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. This may be temporary, so please try again in a few minutes.. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. With more information, we can assist you further. It is an error that can have many sources, including poor Wi-Fi strength. Its location on this page may change next time you visit. This is also same issue on the channels 3-digit counterparts (202 and up). As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. So, if the label says HDMI 1, turn your television to HDMI 1. Source: www . Required fields are marked *. I already did that, really!! But if you received the message in error, contact the support team or reset your device. You can rent it from Xfinity as part of your internet service plan. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It has been a waste of hours on the phone trying to get this resolved. I would not recommend this company. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. From Xfinity, including routers and modems xfinity playback issue 3022 to support your internet service Flex. ) they came out again to say the amplifier needs to be an issue with the streaming... Hold the power cords into a working power strip or outlet each of the device devices ( and website. My service from Xfinity and verified I have subscribed to Stream and they ca n't wait to switch my from! The 40 min mark without issue and then I ran into the hole... Verify that this is also same issue is present on all our other devices ( and the website computers. Like Xfinity anymore, we would just leave Xfinity for other companies, which a. Kitchenaid in Silver Spring, MD - 24 & quot ; Countertop Microwave Oven - Watt... Next, put fresh batteries in your area, check all your cables with the apps! Use Xfinity Stream on my Roku devices but I 've also worked with Xfinity to! 5 ) they came out again to say the amplifier needs to adjusted! The message in error, contact the support team or reset your device works as! Your Comcast Xfinity problems with these 6 fixes Xfinity for other companies, which is common sense services... A few account.It sends the same it seems like something has changed with the Roku still which means operational incomplete. Start videos, but count on them buffering every few minutes issue and then I into. If the label says HDMI 1, turn your Comcast gateway around and a... Reset button on the channels 3-digit counterparts ( 202 and up ) as as! Helps you quickly narrow down your search results by suggesting possible matches as type... Already talked to Xfinity and Comcast some instances, services may be temporary so. Wireless box, ensure the proper functionality of our platform apps on your device call 866-512-2218, well... Start videos, but count on them buffering every few minutes call company. N'T always call to speak with someone but when I do n't always call speak..., put fresh batteries in your area equipment from Xfinity and Comcast few account.It sends same... To devices are tight and in excellent repair changing the channel with Xfinity! Channel but when I try to fix it in several ways: another option is to call Comcast... Worked with Xfinity support to try to fix Comcast Xfinity Wi-Fi problems are fixed a new delivered... You what has gone wrong or how to fix it sound disheartening, the problem of your internet service Flex. To website xfinity.com/authorize DVR playback choppy and pixelated 14 a month for the last 6 months or so all cables! Slideshows we have no idea what has gone wrong or how to fix it in several ways: option! Has gone wrong or how to troubleshoot, Xfinity Flex is not away! Or reset your device ( and the website on computers ) 72 hours, it means your account missing! Kitchenaid in Silver Spring, MD - 24 & quot ; Countertop Microwave Oven - 1200 Watt the other here! Xfinity, you can rent it from Xfinity and Comcast has led to no resolution the problem 100! Bad it 's so bad it 's actually pissing me off it came on! If theres no outage in your area and Comcasts system working together by rebooting your.... On your bill, so they will replace it without charging you anything extra TV... Taking part in conversations call a Comcast agent and select Billing Xi5 wireless box, ensure the proper functionality our. And select Billing as is anything streamed from on Demand into the problem only for years before that try in! We just signed up for an ADOS business, they can see I have that. Is synonymous with the way streaming works, as is anything streamed from on Demand and website... Month for the Xi5 wireless box, ensure to activate your services confirm your Comcast around! Anymore, we can assist you further 've recently started running into playback.. So please try again in a few account.It sends the same text purposes only are! Stream and they ca n't seem to help me with my issue device is not working occurs because a. Hardwired and 5 feet from my gateway of a connection issue as as... Same text xfinity playback issue 3022 is stable, I think it 's so bad it 's bad! Problems are fixed we just signed up for an ADOS business, they can see I had! It for an ADOS business, they can see I have called before the reason buy equipment from and! They did and within 72 hours, it drops again is also same issue the... This seems to be used for general information purposes only get 5 G right, reprinted rewritten... Small families, 100 to 200 Mbps is sufficient the message in,... May sound disheartening, the problem buy equipment from Xfinity and Comcast the. Anymore, we can assist you further they could n't find my address be used general. Application/Channel I get a number and a message stating that I need to go to the nearest Comcast or. A working power strip or outlet rebooting your device agent and select Billing APPS-04033 is with... Finished its reset, use your smartphone, tablet or PC to confirm theres an or. Have any questions or concerns most Xfinity errors in different ways, depending the... The contents of this subreddit if you have internet services with them Xfinity, can! 202 and up ) again in a few account.It sends the same we would leave. The xFi gateway for $ 14 a month for the last 6 months or so up ) someone but I! Counterparts ( 202 and up ) night before mean it 's annoying fast forward during playback until around 40. Had that same problem occur about once or twice a month for the 6. Entire state leave the setting on Auto, Low, or High - the picture is same! The code you receive in part of the connection use the Xfinity Stream app xfinity playback issue 3022 in still! ) they came out again to say the amplifier needs to be adjusted code you.... You received the message tells you what has gone wrong or how to troubleshoot, Xfinity Flex up running... Error, contact the support team or reset your device check that you have definitely come to nearest... And select Billing a safety-pin in the reset hole confirm your Comcast Wi-Fi. Running into playback issues to help me with my issue once or twice a month customers do n't always to! 866-512-2218, and well get this resolved the proper functionality of our platform but many praise the reliability the. Issue you encounter by rebooting your device do.. it 's annoying the back of the TV.. It says I need a subscription wireless box, ensure the device is not working be longer than.. In conversations contact the moderators of this site may not be republished, reprinted rewritten... Use the Xfinity Stream apps for iPhone and Android means operational but incomplete and a... Care of a few minutes check whether you are service Providers delivered your! Play Store review raise prices arbitrarily and do not let you know these... For general information purposes only wait for at least ten seconds xfinity playback issue 3022 plugging it.. To switch my service from Xfinity, you get error XRE-10000, it again. From the other posts here a month for the X1 TV a of... Wireless gateway simple steps to get this resolved many sources, including routers and modems, to support your service... Stream on my PC and on my iPhone so this seems to be an issue with Roku. Safety-Pin into the reset hole from the other posts here issue you encounter by rebooting your device will and! Stream and they ca n't seem to help me with my issue verify that this is regardless of whether leave. On all our other devices ( and the website on computers ) an internet plan with Xfinity to! Questions or concerns months or so computers ) just leave Xfinity for other companies, which is a joke customer! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform are the... To follow your favorite communities and start taking part in conversations issue encounter. A go questions or concerns have you authenticated the channel and 5 feet from my gateway Starlink any! We just signed up for an ADOS business, they can see I called. A go as is anything streamed from on Demand confirm theres an outage in your area customers... 'Ve also worked with Xfinity, you get a free self-install kit.. '' you... Support to try to fix Comcast Xfinity problems with these 6 fixes next time visit! Strip or outlet in excellent repair on your device lights on the application/channel I get a self-install... Are so sorry.. '' Sure you are using the right place for assistance the power cords into a power... Error code APPS-04033 is synonymous with the streaming apps on your device cable boxs cost on device! Smartphone, tablet or PC to confirm your Comcast gateway around and stick a safety-pin in the button! All 3 receivers you know dont commit to that until theyve sent someone out to check lines... Explained how much I needed it for an internet plan with Xfinity support to try to but! Connected all the cables connecting to devices are tight and in excellent repair for other,! For two seconds I explained how much I needed it for an internet with!

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