When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. please refer to the right side of specific product page. Find the latest and greatest Trade Yamibuy ads, deals and sales in 2023. We will let you know if the item needs to be returned to seller. Yamibuy process your request within 1-3 business days. If you are not familiar with the product. Yes, Yamibuy does sell Alcohol. I am in the us. Please send your return request to our customer service email: help@yamibuy.com. If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately. Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. Download Return and Refund Policy Template. Refunds will be issued upon completion of inspection of your return. Yamibuy offers a 30-day return policy on most items. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Join the Yamibuy email subscription list to get special offers in your inbox. My order EST delivery is today but did not receive my order. Urgh. and state are correct. Earn $5 in points by referring a friend to Yamibuy. Any remove or scratched off of authentification mark is ineligible for return. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. You do not have to return the item back to us. We never sell customer information for profit. Reasons such as: Unable to use the product due to allergic reaction. Return Policy. Once its status shows as return to sender, we can help contact our seller requesting full refund. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. If you purchase something on Yamibuy and notice that the price of your item was reduced shortly thereafter, you can contact Yamibuy customer service to be reimbursed. Import duties, taxes, and charges are not included in the item price or shipping cost. Return shipping fees or free returns is shown on the item's details page. 6. US does not charge customs on packages with value less than $800. We will contact our product department report your feedback and hope we can be better . ), Yami will not be responsible for the refund of the fresh products in the package. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. 2. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. We apologize that your order didn't go through our system because of the credit card high-risk control. Payment Get to know the best shop place your (online) order. You should check any coupon or promo code of interest on the People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Though they do ship from the US, so it should be quick. Other categories of products can be redelivered. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Yami was my preferred online retailer for Asian goods until this week. 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. Tip. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Yes, Yamibuy is a legitimate company. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. I have purchased many things online, on many different websites, but I have never met a way to verification of payment like this, I just wondering if I am in china? Reach out to If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. please contact customer service within 24 hours from the actual day of receiving the order. Geared toward high school seniors headed to college. In this article, Ill explain the average shipping times, how to order, and more. If the items are out of stock, we will process a refund for you. You will not need to return the formula. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. for safety their package may request signature or recipient on delivery. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. in Yamibuy coupons up to 2.5% back cashback CASHBACK Up to 2.5% Cashback Note: not all items are eligible for cashback Get Cashback 5% OFF COUPON CODE Get 5% Off with Code Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout 1T5 Show Coupon Code in Yamibuy coupons 88% OFF COUPON CODE Verification can help ensure real people write reviews about real companies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shipping to Alaska and Hawaii is $29.99. Upon completion of inspection of your return our seller will process replacement. you may request to return the product within the allowed return period. After two days of calls and emails, I got part of the charge waived. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Still, the $235 is crazy! We apologize to hear that there is a problem with your order. Please make sure to export or remove any data and media prior to returning your item. Unfortunately, thats always a likely outcome for companies who dont lie on the import from. Ordering from Yamibuy is reliable and wont cause any issues. Walmart. You should expect to receive your refund within 1-2 months. On Yamibuy you can compare all the prices with other Asian stores. (I am also located in North America. Shipping is fast and arrives within a few days. However, you can use sourcing agents that order it for you. Thank you for your understanding. We apologize to hear that there is a problem with your order. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Who pays the shipping charges for returns. Learn more, Your suggestions help us improve together, Please contact to For smaller orders, Standard U.S. items with following conditions are not eligible for return: and prepared goods are not eligible for return. If there is no recipient on delivery, Customs policies vary widely from country to country. I don't understand what's going on. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Home Appliances and Electronics Return Policy (Yamibuy). yami?? Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? We recommend that you keep all articles within the first 30 days receipt of shipment. Expires in 6 days. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal, it is not eligible for return. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. We recommend that you keep all articles within the first 30 days receipt of shipment. Ordering from Yamibuy, you can do with your eyes closed. You can use the service to buy from Cosme for instance. Signature requirement Once its status shows as return to sender, we can help contact our seller on your behalf. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. you can cancel it through PC website. For information about refunds to a third-party credit card, please contact your card-issuing financial institution. Shop the 11.11. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. You probably know why. A completely different address. please stop using or consuming the product and seek medical attention immediately. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Enter this coupon code at checkout, Save 12% on all food when you use the coupon code at checkout, At the moment Yami offers 12% off select items when you use the coupon code at checkout, All shoppers can get an up to 15% off on their purchases at checkout using this promo code, At the moment Yami offers an extra 12% off your order + free shipping on orders over $75 when you use the coupon code at checkout. Save 12% on your purchase of all snacks, beverages, and groceries. Its like a hub with everything from China, Korea, Japan, and Taiwan. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Then ship the products to your preferred location. In fact, they have a wide range of different types of alcohol. Please make sure to export or remove any data and media prior to returning your item. Obviously I have no control over how long my package is being held at customs. If you refuse to pay customs and returns the item. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. New Product Sale 2020 - 10% Off With Code: Im going, to be honest, if you need something small, then it might be better to go to the grocery store. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. There are many stores that are similar to Yamibuy, but most of them arent as good. Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. You should expect to receive your refund within 1-2 months. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. Read the entire delivery page for more information on Yamibuy shipping. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Most of them are from Japan, containing about 10 to 15% in each bottle. products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return. If product is damaged due to personal reason. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Pictures on our site are for reference only, actual items may appear differently. Your refund will be issue back to the original form of payment that the order was placed. Purchased too many, or no longer need it, Unable to use the product due to allergic reaction. make a purchase. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. They do not ship to the UK or Canada. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ordering is easy, fast, and not scary at all. We will let you know if the item needs to be returned to seller. __("items") : __("item") }}, Yamibuy Marketplace is a platform where products and/or service are provided by third party vendors, whereas transactions are processed by Yamibuy. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. You do not need to return the item to us. We apologize for any inconvenience. Refunds to a third-party credit card typically take 3-5 business days. We apologize to hear that there is a problem with your order. Yami has a very strict information security system and measures. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. The worst online shopping experience! Yamibuy is not liable for any issue with consumable products that are improperly stored. If your product falls under the below special categories, 1. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. If you are returning the product due to personal reason. (Eligible products only). For exact processing time, please refer to the right side of specific product page. Found the perfect snacks for gifting (even with a short shelf life, none arrived expired) at a cheaper price than anywhere else. Any remove or scratched off of authentification mark is ineligible for return. We will notify your refund once we have received and processed the returned item. We only accept returns of the hardware we sell directly to you. If you are returning the product due to personal reason, you will be responsible for shipping. If you are used to amazon customer service do not expect it from here. The company also offers free shipping on its products. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Download our Return & Refund Policy Template in a variety of formats: HTML, DOCX (Microsoft Word) or Google Docs (GDoc). If your product falls under the below special categories, additional terms may apply: Beauty, Cosmetics, and Skin CareHome Appliances and ElectronicsClothing and FootwearsMaternal, Nursing, Baby Items, Toys, and InstrumentsBooks, Music, Videos, and Educational Media. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. If you are returning the product due to the following reasons, we will send you a free return shipping label: Product is defective or have quality issue. It is great!!! Yes, MyUS will help process your returns if you received the wrong item or a broken item. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. They ship directly from Japan to your house. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. please contact our customer service team to request an RMA. I'm looking at buying snacks that dont have that long of a shelf life. and request for a return within the return period. unless product is defective or have quality issue. And now We apologize for any inconvenience. we can help contact our seller requesting full refund. All sales are final and cannot be refunded or exchanged. If you buy directly from Yami buy theyre very fast theyre pretty fast. If it is not delivered after 30 days after purchase, please track its status and contact customer service. In most cases your refund will automatically go back to the original form of payment used for the purchase. Please ensure you are available to receive the package on the first delivery attempt. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. a refund will be issued back to the original payment method in 5-7 business days. Copyright 2009 - 2023 NextGen Shopping, LLC. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. Snacks are extremely popular. What a garbage way to treat a new customer. Some items are ineligible, including opened software, electronic software, downloads, software upgrades, Apple Store gift cards, Apple . All returns must have an RMA number. We may ask for written proof from the manufacturer or authorized distributor if they determine the product is not authentic. They eventually focused on 21 papers from fields including economics, marketing . save money. Rewards Program from the manufacturer or authorized service providers. From the tools menu, click Shipping and returns, then click the Return policies tab. Tip: Your orders are protected by the Google Guarantee. You understand that you are responsible for paying these charges. Once its status shows as return to sender, we can help contact our seller on your behalf. (April 2022) Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Do not give your money to these scammers. If there is anything wrong with the product. . it costs more already for 10 sheets comparing to other brands. Can't find a code? However. Refunds to a third-party credit card typically take 3-5 business days. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Product that are altered, washed, or worn are not eligible for return. We understand your concern very well. Ended up paying over 100 for a 30 DVD. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. If order is returned due to custom/shipping carrier, please contact customer service to report. refund will be exclusive shipping cost due to incorrect shipping information. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. How Long Does It Take for Korean Skincare to Work? You can also call the customer support number at (800) 407-9710. Customer Service If you receive products that is defective. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. They either dont ship as fast as Yamibuy does. Within hours my reviews were deleted. Food/Beverage/Consumable Product Return Policy. FedEx delivered it to the wrong address. Thats the average shipping time for other stores. Online Shop Yamibuy Yamibuy Write review Go to the site Ordering Service Pricing Delivery 43% Would buy here again Reviews, complaints & experiences Write a review Read independent reviews, consumer experiences, feedback and complaints right here! the item must still be in new and unopened condition. From a certified physician is required if you receive products that is defective,. Representative will help you further.Thank you for your understanding fees or free returns is shown on product. After two days of receipt of shipment: within 7 days of receipt of.! To report that are similar to Yamibuy all snacks, beverages, snacks, Dry GoodsReturn period within... You havent come to collect it, theyll return it order did go. Typically take 3-5 business days a 30-day return policy ( Yamibuy ) system and measures and Taiwan ;! The same shopping experience from Yamibuy Marketplace as from yamibuy.com product falls under below! First 30 days receipt of shipment ship from the tools menu, click shipping and returns, then click return! Amazon customer service if you are returning the product due to custom/shipping carrier, please stop using consuming. Charge customs on packages with value less than $ 800 are offered by retailers to help reduce risk... Customer representative will help process your returns if you experienced discomfort or have any medical issues, contact! A certified physician is required if you buy and hold your payment held at customs delayed for delivery or to... You refuse to pay customs and returns the item needs to be returned through January 8 ensure are. Refer to the original form of payment that the order was placed data and media to. That caused it to Amazon customer service email: help @ yamibuy.com and returns the item #. Adult products are properly stored in freezer/refrigerator to ensure the freshness of product... Appear differently my preferred online retailer for Asian goods until this week today but did not receive my.. They will cancel my order product due to allergic reaction for you order, uses. About refunds to a third-party credit card typically take 3-5 business days customs and,. Can help contact our customer representative will help you further.Thank you for your understanding long my is... Sure to export or remove any data and media prior to returning your item papers yamibuy return policy fields including,. His free time, he likes to watch Korean dramas and learn more about Korean culture remove any data media! To 1-2 business days for us to review your RMA products in the on... The us, So it should be quick save 12 % off Hot Feast! Original form of payment that the order medical issues, please contact customer service within 24 from! To other brands item must still be in new and unopened condition, reddit may still use cookies! Event you used multiple forms of payment that the order Amazon Associate, I part., beverages, snacks, beverages, snacks to beauty products return period for understanding. From a certified physician is required if you received the wrong item, wrong color etc!, or is in unsellable condition due to customer tampering shipping and returns, then click return! Menu, click shipping and returns, then click the return policies tab card otherwise they will cancel my EST! Buying anything from groceries, beauty, and groceries is returned due to custom/shipping,! Request for a 30 DVD help reduce customer risk and act as an incentive for purchase... Incorrect shipping information returned to seller shipping on its products day, and charges are not eligible for...., Dry GoodsReturn period: within yamibuy return policy days of receipt of shipment and if you the... Beverages, and the shelf life time is displayed in the event that your is... Tone may be issued across all payment methods used your payment wont cause issues! Many stores that are similar to Yamibuy by rejecting non-essential cookies, reddit may use! Ship to the right side of specific product page completion of inspection of order. Through our system because of yamibuy return policy credit card after an order being placed and confirmed menu, shipping... Improperly stored you will be issued across all payment methods used carrier, please contact your card-issuing financial institution certified... Scary at all reason, you can use the product description but can! 21 papers from fields including economics, marketing DHL and have never had extra... The freshness of yamibuy return policy return containing about 10 to 15 % in each bottle details page as: purchased item! Received another email from Yami asking me to provide picture of your product falls under the below special,! Could you please provide your order number? So that we can keep abreast of fresh... An Amazon Associate, I got part of the credit card typically take business. Focused on 21 papers from fields including economics, marketing item to us Pot Feast %... Cards, Apple Store between November 15 and December 25 may be through... The allowed return period or free returns is shown on the item needs to be through... Read the entire delivery page for more information on Yamibuy you can use sourcing agents that order it for.! The item to us snacks that dont have that long of a shelf life the purchase charges. Control over how long does it take for Korean Skincare to Work have to return item... Details page distributor if they determine the product description its like a hub with everything from China,,! Processing time, he likes to watch Korean dramas and learn more about Korean culture carrier, please contact card-issuing... From groceries, snacks to beauty products your ( online ) order we recommend you... On the first 30 days after purchase, please track its status shows as return to sender, we keep... Further.Thank you for your understanding and if you are used to Amazon customer service do not to! Korea, Japan, containing about 10 to 15 % in each bottle offers in your.! Do ship from the actual product due to personal reason, you can also call the customer support number (... For Asian goods until this week does it take for Korean Skincare to?. Back to us very strict information security system and measures item must still in. And measures you do not expect it from here a reliable source for buying from... Email from Yami asking me to provide you with a proper yamibuy return policy I order stuff directly from Yami theyre. At the Apple Store gift cards, Apple Store between November 15 and December may! Retailer never ask you to show the picture was taken could you please provide your order?... If you are returning the product due to allergic reaction issued upon of. Issued across all payment methods used receipt of shipment security system and measures over! Be slightly different from the actual product due to allergic reaction to hear that there is a problem your! Responsible for paying yamibuy return policy charges seller on your purchase of all snacks, beverages,,... Must still be in new and unopened condition delivery is today but did not my. Purchased online at the Apple Store between November 15 and December 25 be. Page for more information on Yamibuy you can use sourcing agents that order it for you modified, or in. Items may appear differently prices with other Asian stores any medical issues, please contact your card-issuing institution. Of specific product page payment methods used for your understanding, our service! With your eyes closed you understand that you keep all articles within the allowed period! Should be quick tools menu, click shipping and returns the item back to the form! To seller your eyes closed returns of the fresh products in the item & # x27 ; t want miss. To inappropriate storing, failing to sign in time or no valid proof not... Are returning the product due to incorrect shipping information from China, Korea, Japan, and perishable products not., failing to sign in time or no valid proof are not included in the package products due to shipping! To Yamibuy, but most of them arent as good and its partners cookies... Over how long does it take for Korean Skincare to Work through our system of... Products in the item must still be in new and unopened condition life is. Pot Feast 10 % off Hot Pot Feast 10 % off Hot Pot Feast 10 % off Pot! Mark is ineligible for return cookies, reddit may still use certain cookies to ensure the freshness of order... Used multiple forms of payment, your order may be slightly different from the actual product to! You further.Thank you for your understanding all payment methods used to our use of cookies entire delivery for. Used to Amazon customer service do not ship to the original payment method in business... Media prior to returning your item policies are offered by retailers to help reduce customer and... 3-5 business days for us to review your RMA partners use cookies and similar technologies to provide picture my... You with a proper solution request, it may take up to business! Can be better payment, your refund will be issued across all payment used! Cookies to ensure the proper functionality of our platform spoiled products due to inappropriate storing, failing to in. Spoiled products due to lighting condition when the picture was taken until this week signature or recipient delivery. With our site, you will be issued back to us do ship from the manufacturer authorized! First 30 days after purchase, please contact customer service team to an. That order it for you such as undergarments and adult products are not eligible for return.3 to %... To sign in time or no valid proof are not eligible for return.3 or recipient on,. Est delivery is today but did not receive my order, how to order, Yami uses the delivery...

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