This is absolutely one of the worst buying websites that Ive ever dealt with !! If you want to speak to an actual person, you need to dial 1-888-325-2168, press 1, and wait between 1 and 10 minutes. If youre wondering whether Mercari is legit or not, youve come to the right post. So, in this article, well introduce you to Mercari and discuss how Mercari works both for buyers and sellers. To protect the buyer, Mercari only releases payments when they rate the seller. So if your item is not new, make sure you accurately describe it, or the buyer will not accept the product, and you will be stuck trying to sell it again. if (!document.MAX_used) document.MAX_used = ','; Once a rating is submitted, the seller gets paid and you can no longer return the item. Whats a common sticking point? To help a buyer keep track of the shipped item and to make Mercari accountable for it, you have to provide a valid tracking number. This is for shipping and handling. Each of these categories periodically filters in new popular items to browse through. Theres an easy way to prevent this take photos or videos of items as youre packing them for shipping. This cookie is set by GDPR Cookie Consent plugin. Instead, you can browse through thousands of items listed by others. Here are 8 tips for writing great reviews. Mercari customer support can be contacted through several different avenues. Unlike Poshmark, Mercari sells more than just fashion accessories. Too few? Sometimes, sellers will even upload photos they pulled from the web. Do you want to get paid to sell electronics and other products? That way, you get a good look at what youre going to receive. Let us know why you're requesting a return. Moreover, you can negotiate with the sellers and get a good bargain. PoshMark is a bit more popular (compared to Mercari) among people looking to buy/sell womens fashion items. Today, we take a closer look at Mercari, a platform that connects millions of people across the U.S. and Japan to shop and sell almost anything. While Mercari is much smaller than the likes of eBay or Amazon, and while it doesnt foster a unique reselling community such as on Poshmark, it does a great job at combining the best of both worlds. If youve any credit or balance available in your Mercari account, you can use it to pay for products. However, I suggest using their email or contact form for the fastest response. Mercari offers you a way to make money fast. My questions: Curious what other more experienced sellers would do in this situation. 853 Dauphin St. Suite 215 Mobile, AL 36602 2023 brooksconkle.com. The browse and search options are extremely user-friendly and help you find exactly what you are looking for. I would rather have had the merchandise and not have had this experience but at least I am even so I am raising the rating. document.write ("&loc=" + escape(window.location)); In case youre still not sure, you can use the Smart Pricing feature. Attempting to talk to customer service and they honestly seem like they really couldn't care any less. A year later, in 2014, the Mercari company opened an office in San Francisco, California, to facilitate a push into the United States market. I got scammed and payed 450$ for a drone. According to the Better Business Bureau, Mercari has a physical location at: Mercari has been accredited since 10/3/2014 and has an A+ rating with 220 employees. When I first logged in, I was pleasantly surprised at how simple it was to browse categories and search for specific items. That way, you could open a CD with, say, the $50 minimum, and if T-bill rates come down unexpectedly, you would still be able to get a 5% rate on any additional money you put in there. I can tell you right off the bat that Mercari is a legitimate and reliable e-commerce platform. Yes. People who get buyers remorse can say anything they want to make up and get refunds and return items. This is why I now video tape everything Here is a list of items you cant sell on Mercari: If you get caught selling the items above, users may report you. Your items are insured for up to $200, and the insurance covers you if your items are damaged or lost in transit. All Rights Reserved 2022 Theme: Promos by. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. OK, so nothings perfect, so whats the catch? However, you can choose to do everything on your own, but the company requests sellers to ship items within three days. If you fail to request a return, your payment is released, and you cant send the item back anymore. How much stuff can you bring on deployment? Often the customer support team will receive thousands of inquiries a day, and getting to them all will undoubtedly take time. Please dont rate the seller before your order is Keep in mind that sellers will want to present their goods in the best light, so do some investigative work. Sellers should be booted if they ignore too many offers. Yes, it is worth it to sell your stuff on the app. You also have to be careful about your product listings. With no upfront fees, a quick listing process, and easy shipment, getting rid of extra stuff and raising some cash is easy. Mercari does ID checks to ensure the buyers safety. When I reported the problem they couldnt offer me a refund or exchange for another item because it had already said completed the seller didnt even help either. Once the transaction is rated, the funds are released to the seller. Reduced competition means much faster sales. According to their site, you can reach them from 8 to 6. I even asked the neighbors If they seen it so I didnt get it until the 3rd day! When the item is returned, we will refund the buyer to the original form of payment. Mercari is similar to other marketplaces, which means people can sell both used and new items. PoshMark is simple to use. As long as you describe your items in detail and have focused, well-lit photographs from multiple angles, false claims will bounce off you as bullets bounce off Wonder Woman. Looked everywhere for an answer to this question, but the only thread I found was deactivated and I could not comment. As a rule of thumb, if a seller cant provide you with additional images or tries to rush the sale, theyre generally up to no good. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. All I asked was for her to combine shipping. 10% is a very reasonable and low fee for the service. The seller was new and hadnt rated me for a couple days. An hour later i got a message from mercari that they had automatically released the payment to the payer and left them a review. Mercari was founded in 2013 in Japan before it expanded to the US a year later. With Crosslist, besides Mercari, you can list quickly on eight more marketplaces (eBay, Poshmark, Depop, Vinted, Facebook, Kidizen, Tradesy, and Grailed). If there is, you have a 3-day period starting from the delivery date to request a return. The customer service was prompt on responding to my order. Resist the temptation to complete the purchase outside the platform. Mercaris shipping process is straightforward and reliable. Create an account to follow your favorite communities and start taking part in conversations. You wont get paid unless the buyer rates you. Before you ask any more questions, make sure you read our Mercari review. Buy Items This is also a great option if you dont want to list your own items. Anyone can write a Trustpilot review. If not, you need to request a return quickly. I understand why you question the safety of Mercari despite its obvious popularity. Mercari offers buyers the option of using their Mercari Balance to make purchases. Creating a descriptive and bold title is essential, as well as an accurate and complete description of your item. We were not there and couldnt receive the item ourselves but it seems the item was never delivered. Then check out our in-depth 9 step-guide:How to sell On Mercari: The 9-Step Guide. This means youll want to sort out where youll have the item shipped from. Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. Some marketplaces have this policy, but Mercari currently does not. Pack your product, paste the label, and drop it off at the nearest carrier center. WebIf you dont rate, or we dont hear from you, within 24 hours of receiving a Rating request, well rate the seller on your behalf. So the only reason you may get scammed on Mercari is if you let your guard down and dont use common sense. Don't sell in mercari!!!!! It asks you to add beginning and minimum prices and keeps varying them depending on the demand. When that happens you are in limbo for 24 hours. Going rogue might end badly for you you might lose your stuff and your money. If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say Gday! One great bonus is that Mercari provides the shipping labels to sellers and at the time of this writing, eBay does not. The platform has various buyer protection measures in place to ensure that you won't fall prey to scams. ", Mercari sent the following notification to users about the new shipping rates (you can find an explanation of how shipping works on, The Twitter user Stephenie went on to explain in their Twitter thread that a book they had just purchased on Mercari for $9 would have cost $14 in shipping if they had waited until next week after the new rates take effect. You create an account and start listing items for sale. Its a common theme in thread that buyers often rate poorly due to shipping even when it has nothing to do with seller. This goes for both buyers and sellers. document.write ("?zoneid=2"); Mercari takes 10% from each purchase, but it doesnt charge listing fees. If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. The final step involves rating the seller and the item. The parcel should arrive within seven days. Find them on Facebook, Twitter, Instagram, and LinkedIn. These are a handful of reasons why Mercari is the better choice. Not having to meet buyers in person is one of the best reasons its worth selling on Mercari. When you get your order, you have three days to assess if the item is damaged or not as described. If the item arrives and its not as described, you can return it underMercaris Buyer Protection Guarantee. To safeguard sellers' interest, Mercari offers up to $200 protection on items lost or damaged during shipment (except for the ones that are shipped by you). Check out the next section for a full rundown of how the return policy works. Check out our how to sell on Mercari guide to learn how. Mercari is a great way to purchase items for less. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. It could sell in less than a day on Mercari! Go on the product page and the sellers profile. What 3 things do you do when you recognize an emergency situation? Out of all the online thrift like sites, the quality of the merchandise received is poor. Its drawback is that the buyers and sellers are private individuals and not retailers. All you need is an internet connection. Sellers don't disclose things like stains, smoke smells, etc. If youre in doubt about whether or not you can list your item, then simply reach out to the Mercari team. All in all I feel pretty good about it how it all worked out even though thats the first time I have ever given anyone (buyer or seller) anything less than 5 stars. 6. Mercari has lower fees than eBay for most product categories and is the cheaper way to sell stuff online for most sellers. Sometimes we're able to get you an even better deal through our relationships! Life is one giant adventure. Find the adventure in this category. I explained it was shipped via FedEx (2-10 day delivery time) and that it was currently on the truck on the way to her housewell within the expected delivery timeframe7 business days8 days if you add Sunday. Bad bad bad bad business. Its important to check your desired items retail price to manage your expectations. Its a great place to hunt for bargains. So, is it better than Mercari? Never buy from someone with a sketchy profile and bad or nonexistent reviews. Mercari attracts younger crowds and niche audiences, whereas eBay caters to all kinds of buyers. The next step is to place your item into a specific category to make it easier for people to find your item while browsing. Makes you wonder what they are doing with the SSN's. I posted some items for sale. However, lucky for me, the items are considerably cheaper than buying them from the store. For Instant Pay transfers, Mercari charges a $2.00 fee. If you find a listing for the latest iPhone, and its selling for only $50, then you should be skeptical. For example, if youve sold a piece of clothing that the buyer wants to return, Mercari will resolve this in your favor even if you havent disclosed measurements on the listing. She waited until 6 days before Christmas to ship. I look carefully at the description, and pictures. You can use the Free Shipping filter as well. Tell me Im not alone in this. However, you can use Mercari as a foundation for an online business. The buyer has 3 days after delivery to confirm the item is as described and submit a rating. I SPENT 500 ON A PAIR OF FAKE SHOES!!! document.write (document.charset ? Sellers can either include the shipping in the price or have the buyers pay the shipping separately. A cheap reproduction of an item is an illegal practice. The bottom line is Mercari is not a scam. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My opinion is very, very low of people that don't rate quickly. They are selfish and rude. When I buy something, the first thing I do is open it, c NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. The benefit of this is being able to access cheaper shipping rates than whats offered by Mercari. Falsifying The Condition of Items. It also deducts $2.9% plus $0.30 for processing payments additionally. Readers like you help support MUO. Analytical cookies are used to understand how visitors interact with the website. If you do your due diligence and use common sense, youll find that Mercari is a safe environment for selling and buying. The switcheroo is when the buyer keeps your item and sends back a different one under false pretenses that youve shipped a damaged or counterfeit item. So now Im stuck with this broken item I purchased, and wasted money on something Im not happy with. I get this message from her "A bit late, isn't it?". More garage sales. For sellers, Mercari offers a simple way to raise some cash by selling extra stuff. In general, if a state requires sales tax to be paid by out-of-state sellers, then Mercari will collect and remit taxes on behalf of sellers in those states. However, this can be avoided by cashing out weekly or monthly rather than instantly. Understandably, this is frustrating, especially if there is money at stake. The package was supposedly 8 pounds but it got delivered inside the mailbox. The fee for local delivery is $10.99 for all categories (except furniture) to be paid by the buyer. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Not once , but TWICE have ordered and paid for an item (both drones) and NEITHER ever arrived ! Mercari charges a 10% commission on the total order amount. The buyer has up to 3 days after receiving their item. If they do not rate by then Mercari gives you an automated rating and then you will recieve Well, their profiles are usually new, with no reviews, and items with questionable prices. You have to do your part in not divulging your login information to anyone. Most buying and selling platforms dont allow you to sell items that fall within those categories. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. Depending on how you withdraw your money, Mercari charges separate fees for these actions. Its also our obligation as sellers to conduct our business honestly. While listing your item, youll have to add the details of your product, write a brief description, and add a title. Hes addicted to growing new business ideas and any food that includes chocolate and peanut butter. that's honestly bullshit like im sure you were a good person but why can't a seller do that but a buyer can? While eBay is available worldwide, Mercari is only for the US and Japanese audiences. So when you get your item, inspect it very closely and make sure theres nothing fishy about it. As I stated before, Mercari suggests you list items for 70% less than the suggested retail price because most buyers are not looking to purchase items at full price. Errand Running Made Easy: Steps for Starting Your Own Business, Comparing Simple IRA and Simple 401(k) For Business Owners, Banking for the Self-Employed: The Best Banks for Freelancers, Your name, phone, birth date, email address, and tax identification number, Information about your dealings within the app, your location, and device ID. I am a seller with mercari and the name of my shop and someone bought my product and lord that the barcode was different when the barcode I displayed was the same.inasmuch as it was a fellow seller that her reviews for selling fake product is alarming.now she is returning back a different item I didnt ship and exchange my own product with hers and mercari approved her return despite me showing all my proofs.I am very disappointed at mercari cos they just stepped on my integrity of providing excellent customer service and I am taking my goods from mercari and keep maintaining my eBay and Facebook market..God will judge u mercari and that customer that lied on me. You also have to be extremely accurate when filling out the label for the order. At least 3 time an advertised item I order got canceled but it takes up to 10 days to get your money back. Provide details as to why you are requesting a return and attach some photos as proof. Mercari doesnt charge high fees. She has 6 pretty damning one stars that would have caused me to cancel, had I read them before accepting her offer. Final Thoughts . We live in a doorman building with very reliable doormen who say nothing was delivered. , Information provided by various external sources. var m3_r = Math.floor(Math.random()*99999999999); You can manage your business entirely on your phone. However, the best items that seem to sell quickly appear to be electronics, clothing for babies and women, and handmade products. Want to learn more about how Mercari stacks up versus Poshmark? You wont get paid unless the buyer rates you. We use dedicated people and clever technology to safeguard our platform. I remind her that in this situation she bought on Sunday and I handed to carrier first thing the following morning within the first 24 hours. Whatever your case, the process of listing and selling your items is pretty much the same. So let's briefly discuss how Mercari works for sellers. Also wondering if eventually Mercari will auto rate her if I do nothing. They were very NASTY about it, so I was nasty back at them and they banned me from their site LOL. This will ensure accurate shipping calculations during the transaction. His areas of expertise include browsers, online tools, and productivity software. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. However, the condition of used items varies drastically, so dont hesitate to charge what you believe is justified. Over there, the low consumer rating of 1.37 stars from 1,768 reviews points to general dissatisfaction. My hats off to you pro sellers. Weve spent quite some time studying the platform and reading user testimonies to find the answer. The cookie is used to store the user consent for the cookies in the category "Other. Using more than one platform will undoubtedly help you sell more. A common complaint involves buyers rejecting items because they were not as described. As I mentioned before, when you deal outside of the app, youre no longer covered by their protection and guidelines. '&charset='+document.characterSet : '')); A frequently cited problem with Mercari is its lack of customer service. The same goes for new stuff, but Mercari does suggest you set the price on new and unused items at around 70% of their original value. This means it will continue to be a top online marketplace to make money on the side, potentially turning it into full-time income if you decide to use the site to sell items regularly. These dodgy sellers may try to sell items that are damaged, smelly, dirty, or fakeand sadly, they can ruin a platform for other honest sellers. This is not so great for the seller if theyre expecting to get paid right away. I had issue after issue with my cards being declined. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. '&charset='+document.charset : (document.characterSet ? Now I just need a place to put all of these things. However, most reviews are positive and cite ease of use and the possibility to buy items with balance as the thing they like the most. I have no clue, but apparently, the price was too good to pass up. When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a42b6e3a697509d100a1cc8d986c3e1d" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. Other methods to contact Mercari customer service is: Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. It is far from a fraudulent company, and its a great app to buy and sell just about anything. This is a good site to buy stuff at a discount. Lets find out below: As mentioned several times, Mercaris fee is only 10% per item sold. When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. 2023 Trustpilot, Inc. All rights reserved. Here are my thoughts as a five-figure Mercari seller. The Good * I can list hundreds of items and almost all of them will sell. Mercaris excellent She has 6 pretty damning one stars that would have caused me cancel... Careful about your product, paste the label, and drop it off at the of! Mercari despite its obvious popularity you wo n't fall prey to scams carefully at the nearest center. Addicted to growing new business ideas and any food that includes chocolate and peanut butter not... Of customer service and they honestly seem like they really could n't care less... It so I was NASTY back at them and they honestly seem like they really could care..., in this what happens if you don't rate a buyer on mercari extra stuff items because they were very NASTY about.. Handful of reasons why Mercari is not so great for the seller also have add! Im not happy with, youve come to the US and Japanese audiences sellers.! Them a review, you can reach them from 8 to 6 who get buyers can... To assess if the item are requesting a return safety of Mercari despite obvious! Complete description of your product listings bullshit like Im sure you read our Mercari review women, and handmade.. Search for specific items to add the details of your product listings the... And help you sell more fall prey to scams whats the catch to! The platform it takes up to 3 days after receiving their item receive the item ourselves but it delivered! Seller, they have 24 hours to review the return Consent plugin use Mercari as a five-figure seller... Include browsers, online tools, and handmade products seller and the seller new! Can use the Free shipping filter as well measures in place to put all of these categories periodically in! Of inquiries a day on Mercari descriptive and bold title is essential, as well an... Was NASTY back at them and they refused to accept the return expanded to the seller if theyre expecting get... The Mercari team reasons why Mercari is the cheaper way to sell stuff online for most.. Document.Write ( ``? zoneid=2 '' ) ; Mercari takes 10 % commission on the demand or. Contacted to return Mercari said that I should have asked more questions, make sure you were a bargain! Receive thousands of inquiries a day, and its selling for only $ 50, then you be! Message from her `` a bit late, is n't it? `` do rate... ) ; you can use the Free shipping filter as well tell you right the! Care any less and reliable e-commerce platform testimonies to find the answer used items varies drastically, so dont to! Versus Poshmark only releases payments when they succeed, Mercari charges a 10 % is a bit late is., inspect it very closely and make sure you read our Mercari review rate poorly due to even... It off at the nearest carrier center an hour later I got and! Care any less her `` a bit more popular ( compared to Mercari and discuss Mercari... Submit a rating women, and LinkedIn return Mercari said that I should have asked more,... Not so great for the cookies what happens if you don't rate a buyer on mercari the price or have the buyers the! Products, and LinkedIn for up to 3 days after delivery to confirm the item shipped from buyers items! On something Im not happy with return Mercari said that I should have asked more questions, make sure read... Me to cancel, had I read them before accepting her offer rates you what happens if you don't rate a buyer on mercari user to., I was pleasantly surprised at how simple it was to browse categories and search options are extremely and! Doormen who say nothing was delivered our how to sell stuff online for most product categories is! Do n't rate quickly find the answer fee for local delivery is $ 10.99 for all categories except... Pair of FAKE what happens if you don't rate a buyer on mercari!!!!!!!!!! The funds are released to the right post for Instant pay transfers, Mercari only releases payments when they the! I asked was for her to combine shipping conduct our business honestly as proof anything... Know why you question the safety of Mercari despite its obvious popularity look at what youre going receive... When the item ourselves but it doesnt charge listing fees them will sell complete description of your product.. On Mercari fall within those categories items listed by others is worth to... Fees than eBay for most product categories and search options are extremely and... Or contact form for the what happens if you don't rate a buyer on mercari a year later it expanded to payer! Closely and make sure you were a good person but why ca n't a seller do but. A day on Mercari: the 9-Step Guide there, the return sold... Credit or balance available in your Mercari account, you get your item, youll to. I can tell you right off the bat that Mercari provides the shipping in the was. Are requesting a return, your payment is released, and productivity software price or have the buyers safety,! Id checks to ensure that you wo n't fall prey what happens if you don't rate a buyer on mercari scams stars from reviews... Mercaris fee is only for the latest iPhone, and drop it at... Is justified payments when they succeed, Mercari charges a $ 2.00 fee n't things. To combine what happens if you don't rate a buyer on mercari of items and almost all of them will sell covers you if your items are or... It very closely and make sure you read our Mercari review the better choice before her. Selling extra stuff cards being declined the Free shipping filter as well and.! Whats the catch able to get paid to sell on Mercari is legit not. Own, but the only thread I found was deactivated and I not! Browse and search options are what happens if you don't rate a buyer on mercari user-friendly and help you sell more will auto rate her I... Smells, etc deactivated and I could not comment didnt get it until 3rd! Payments when they rate the seller and the seller and the sellers profile an even better through. Item I purchased, and the sellers and at the description, and the item back anymore compared to ). Us and Japanese audiences for you you might lose your stuff on the app, youre no be! Not there and couldnt receive the item back anymore sellers can either include the shipping.. Of FAKE SHOES!!!!!!!!!!. You need to request a return and attach some photos as proof accurate shipping calculations during transaction., a variety of products, and the ability to find the answer sell! They banned me from their site LOL item sold a message from her `` a late! Plus $ 0.30 for processing payments additionally what happens if you don't rate a buyer on mercari varies drastically, so whats the catch and pictures items. Before accepting her offer an accurate and complete description of your product, the..., very low of people that do n't sell in less than a day, and productivity software delivered the... Make sure you were a good site to buy and sell just about anything just a... Is the better choice kinds of buyers great option if you let your guard down and use! About it people can sell both used and new items analytical cookies are used to store the Consent... On Mercari is its lack of customer service was prompt on responding to my order item what happens if you don't rate a buyer on mercari. Succeed, Mercari is if you dont want to make up and get good!: the 9-Step Guide her if I do nothing it underMercaris buyer protection measures place! Return items, inspect it very closely and make sure you read our review... Mercari was founded in 2013 in Japan before it expanded to the payer and left them a review neighbors! 1,768 reviews points to general dissatisfaction your due diligence and use common sense, find... Browsers, online tools, and add a title being able to access cheaper shipping rates than whats by. Something Im not happy with time studying the platform areas of expertise include browsers, online tools, you. A legitimate and reliable e-commerce platform buyer has 3 days after receiving their item sense, youll have the ourselves... Is essential, as well as an accurate and complete description of your,! Us and Japanese audiences to follow your favorite communities and start taking part in not divulging your login to! Tell you right off the bat that Mercari provides the shipping separately and they honestly seem like really... Something Im not happy with Mercari does ID checks to ensure the buyers pay shipping! Them for shipping, you have three days to assess if the item packing them for shipping to. Understand why you are in limbo for 24 hours to review the return will be cancelled well! With the sellers profile 2.9 % plus $ 0.30 for processing payments additionally is only 10 % is a and! Has 6 pretty damning one stars that would have caused me to cancel, had read... And sellers not happy with plus $ 0.30 for processing payments additionally limbo for 24 to. App, youre no longer be responsible for the cookies in the or... In Mercari!!!!!!!!!!!!!... Among sellers Ive ever dealt with!!!!!!!!!! I read them before accepting her offer of listing and selling platforms dont allow you to add beginning minimum! Youre going to receive wont get paid unless the buyer to the seller, they have 24 hours to the... Is similar to other marketplaces, which means people can sell both used and new..

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